Relationship management
At Interact we place strong emphasis on client relationship management, both during transitional services arrangements and beyond. We understand the importance of maintaining service levels in the short term and improving them in the longer term.
To control the risk of business interruption during the change process, we divide our relationship management support into two phases:
“Service very good, very helpful, gave clear answers and followed through with feedback and possible options.”
Line manager, SW England
“Fantastic service, really helpful and responded in a timely manner.”
Line manager, London
“Very, very helpful, quick reply and answered queries.”
Line manager, NE England
For more information on how to transform your HR function contact us
To control the risk of business interruption during the change process, we divide our relationship management support into two phases:
- Transition – we form a transition team with key members of your organisation to ensure that the process is smooth and controlled. This set up process allows us to gather vital cultural and organisational information key to our ongoing operations methodology.
- Ongoing operations – the transition team hands over to an Operations Group made up of members of your organisation (commonly from HR and end-user line managers) responsible for regulating ongoing delivery.
- Clear, defined and measurable performance standards
- Cultural and organisational understanding
- Regular review and update
- Clear communications channels so as to meet your needs and develop with you
“Service very good, very helpful, gave clear answers and followed through with feedback and possible options.”
Line manager, SW England
“Fantastic service, really helpful and responded in a timely manner.”
Line manager, London
“Very, very helpful, quick reply and answered queries.”
Line manager, NE England
For more information on how to transform your HR function contact us