Communication
Positive and unambiguous communication around clearly articulated goals and expectations creates a dynamic and engaging working environment. Communication is a continuous process. For the most part, people want to be heard and appreciated. They also want to accomplish tasks and to achieve goals. Communication is about far more than imparting information.
Outset’s particular communication expertise is in the field of Employee/Industrial Relations. So many of the workplace tensions that exist in unionised and non-unionised workplaces can be avoided or reduced by
- establishing clarity around purpose and direction
- realistically assessing the level of shared understanding
- the creation of clear messages
- the development of infrastructure of communication
Formal and informal communication structures and approaches are required to improve upward, downward and horizontal communication and to achieve real employee 'buy-in'.
At Outset we see a focus on leadership skills as integral to any developing employee communications structure. In consequence, our support will commonly address both leadership and communications issues.