Help

Here you’ll find all the necessary small print about things like our Privacy Policy, Cookies and accessibility. 

Further Information About Our Use of Cookies

Cookies That Are Strictly Necessary

"Strictly Necessary" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

Conscious Solutions

Apache

This cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack).

Conscious Solutions

cookie_option_shown

This cookie controls whether the "privacy options" tab has been shown to the use. The tab appears only once per session on the first page that the User lands on.

Performance Cookies

"Performance" cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works..

Google Analytics

_gid

_ga

These cookies are used to collect data about how visitors use our site. We use the data to compile reports and to help us improve the site. The cookies mostly collect anonymous data although Google do use the IP address but this is not shared with the MDU. Example data we collect includes the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information from Google .

 

Other Cookies (Rarely Used)

These are cookies only occasionally used by Conscious Solutions (the technical team behind the site you are now on). The cookies are included here in case you find one and want more information.

Bing

_uetsid

Bing is a search engine and advertising platform owned by Microsoft. This cookie is used by Bing Ads to assist with event tracking.
More information from Bing

Conscious ChatBot

sid

The Conscious ChatBox is built using the IBM Watson platform - it sets a cookie from conscious-chatbot.eu-gb.mybluemix.net which is used to manage the communication.

Ruler Analytics

__rac*
(several like this)

Ruler Analytics is a system for tracking the source of website enquiries by phone or form submission.
More information from Ruler Analytics

HubSpot

__hssc

__hssrc

__hstc

hubspotutk

HubSpot is a widely used platform for marketing and CRM.
More information from HubSpot.

Cloudflare

__cfduid

Cloudflare is a service that can be used to provide additional security and distributed processing to large website.
More information from Cloudflare

CrazyEgg

_ceg.s

_ceg.u

_ceir

CrazyEgg is product that provides detailed information about how a particular page is being used – it can monitor mouse movements and construct heatmaps to help us understand how better to structure our content. The product is a diagnostic tool so is usually only used for a few weeks at a time.
More information from CrazzyEgg

Comm100

comm100_guid2*
(several like this)

Comm100 is a product that can be used on a website to provide real-time chat.
More information from Comm100

Apex

apexchat_agent_alias_id

apexchat_invitation_shown

apexchat_operator_id

apexchat_profile_id

apexchat_visitor_id

ApexChat is a product that can be used on a website to provide real-time chat.
More information from ApexChat

 

Tawk

__tawkuuid

Tawk_*

TawkConnectionTime

Tawk is a product that can be used on a website to provide real-time chat.
More information from Tawk

Ngage

ngageId

Ngage is service that provides outsourced phone handling and callbacks to qualify website enquiries.
More information about Ngage

Google Analytics

__utma
__utmb
__utmc
__utmz

These cookies appear on older sites which use an old method to incorporating Google Analytics.

 

These cookies are used to collect data about how visitors use our site. The data is used to compile reports and to help improve the site. The cookies mostly collect anonymous data although Google do record the IP address but this is not shared with us. Example data we collect includes the number of visitors to the site, where visitors have come to the site from and the pages they visited.
More information from Google .

Moneypenny

MoneypennyHistory

MoneypennyRef

MoneypennyVisit

Moneypenny is a provider of outsourced reception.
More information about Moneypenny