Help

Here you’ll find all the necessary small print about things like our Privacy Policy, Cookies and accessibility. 

Information About Our Use of Cookies

The 1-Minute Guide

Interested in this issue but short of time? Here's what we think you need to know:

  • We use cookies to make our website easier for you to use
  • We use cookies to help stop our online forms from being used to send spam-email
  • We use cookies to monitor usage so we can spot trends and make improvements
  • We DO NOT use cookies to identify individuals (and never will)
  • We DO NOT store personal information in cookies
  • Information about what cookies are set

We believe that our use of cookies is necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security and we recommend that you "allow" cookies. If you "disable" cookies the interactive functions of the website will not operate (data submission via forms, as well as user registration, user login, and many other features of the website can not work fully without using cookies).

 

 


More Detailed Information

Is this GDPR or PECR?

The original EU legislation that became known as the “E-Privacy Directive“ was published in 2003 and implemented as European Directive - 2002/58/EC then amended by Directive 2009/136/EC that included a requirement to seek consent for cookies and similar technologies. The EU Directive entered UK law on 26th May 2011 as “The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011” often refered to as PECR - and this is still in force today. PECR sits alongside the more widely known legistration GDPR - both are regulated by the Information Commissioner's Office (ICO) www.ico.gov.uk .

What Are Cookies?

A cookie is used by a website to send 'state information' to a users' browser and for the browser to return the state information to the website. The state information can be used for authentication, identification of a user session, user preferences, shopping cart contents, or anything else that can be accomplished through storing text data on the user's computer.

Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used to track users browsing activities which was a major privacy concern that prompted European and US law makers to take action.

Cookies are used by most websites for a variety of reasons - often very practical reasons to do with the operation of the website. However, they are also used to monitor how people are using the website (which pages are visited and how long is spent on each page). Each "visitor session" is tracked even though no effort is made to try to identify the user in person.

The new legislation now states that you must be able to opt-out from having cookies stored on their computer.

What Happens If You Opt-Out

If you decide to disable cookies we record this so you don't get asked the question again. You will find that most of the website works as expected although functions that rely on cookies are obviously disabled. These functions include using online forms (e.g. our enquiry form) or any feature that requires login. We use a cookie to remember your cookie preferences, which has a couple of consequences:

  • If you delete all your cookies you will have to tell us your preference again
  • If you use a different device, computer profile or browser you will have to tell us your preference again

Further Reading